Terms of service

Welcome to Best Custom Gifty! 🎁✨ By using our website (bestcustomgifty.com) and purchasing our custom embroidered products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. Product Description & Customization 🎨🧵

  • We specialize in custom embroidered apparel, including pet embroidery 🐶🐾, portrait embroidery 🧑‍🎨, and logo embroidery 🏷️.
  • As each item is custom-made, slight variations in color, size, and stitching may occur due to the embroidery process.
  • Customers are responsible for providing high-quality images for custom embroidery. Low-resolution images may affect final results.

2. Order Processing & Shipping 🚀📦

  • Processing Time: Custom orders typically take 5-10 business days to be crafted before shipping.
  • Shipping Time: Delivery times vary depending on location and chosen shipping method. Estimated times will be provided at checkout.
  • International Orders: We ship worldwide 🌍✈️, but customs fees or import taxes (if applicable) are the buyer’s responsibility.
  • Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for lost packages due to incorrect addresses.

3. Returns & Refunds 🔄❌

  • Custom Products: Due to the personalized nature of our products, we do not accept returns or refunds unless there is a clear defect or error on our part.
  • If you receive a defective or incorrect item, please contact us within 7 days of delivery at support@bestcustomgifty.com with clear photos for review.
  • Cancellations or changes to an order can only be made within 24 hours of purchase.

4. Payment & Security 💳🔒

  • We accept major credit/debit cards, PayPal, and other secure payment methods.
  • All transactions are encrypted to ensure your payment and personal information remain secure.
  • Prices listed on our site are in USD ($) unless stated otherwise.

5. Intellectual Property & Usage Rights 📜🖌️

  • By submitting an image for embroidery, you confirm that you own the rights or have permission to use the image.
  • We reserve the right to refuse designs that violate copyright laws, contain offensive content, or infringe on trademarks.
  • We may showcase customer designs on our website or social media for marketing purposes (excluding sensitive or personal content).

6. Contact Us 📩

For any questions, concerns, or special requests, feel free to contact us at support@bestcustomgifty.com. Our team is happy to assist you! 😊

Thank you for choosing Best Custom Gifty—where every stitch tells a story! 🧵✨

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of  UK 

Company Name:MICROS INNOVATION TECHNOLOGY LTD

Company Address:GROVE HINDLEY GREEN WIGAN ENGLAND. (THIS IS NOT A RETURNING ADDRESS)